Shipping policy

SHIPPING & RETURNS

Orders are processed as quickly as possible, typically within 1-3 business days of placing your order. We use Australia Post or another appropriate courier for deliveries throughout Australia. Courier and post delivery times vary and we cannot guarantee delivery by a certain date so we recommend you allow plenty of time for your order to reach you, particularly if you live in WA or regional areas.

The size of the products you order will vary the methods of shipping and delivery. Once your package has left the warehouse you will receive an email notifying you of your tracking number, which you can use to track your order’s movements online. An appropriate carrier will be chosen for your particular package and standard procedure requires a signature upon delivery.

If you would like the courier to leave your package without signing, please ensure you leave this instruction when you place your order. If you choose to have an order left without a signature, Astro Night is not liable for any missing or damaged items.

Delivery for all orders occur during regular business hours. If you will not be at home to accept your delivery and have not given authority to leave, then a card may be left and your parcel will be stored your nearest Post Office or courier affiliated office and made available for collection on producing your identification.

Any Free Delivery promotions are for orders delivered within Australia only.

 

If you product has arrived damage, please take photos of the damage to the packaging and product and include it in a email to Astro Night at support@astronight.com.au

If you have a concern with the delivery company, please contact them directly, Astro Night is not responsible for delivery once the product has left the warehouse.